|When contacting us by phone, your call is answered in a prompt and courteous manner.
|Our employees return phone calls and/or answer email messages in a timely manner.
|Requests for information about our services, or about an Individual receiving services, are responded to in a timely manner.
|I have been treated with respect each time I have had contact with your organization.
|Persons who request services, and meet the requirements for admission to a program, are admitted in a timely manner.
|Our organization treats all persons participating in services with respect.
|Our employees are sensitive to differences in the cultural backgrounds of the persons receiving services.
|Our organization encourages, and is open to feedback about the quality of our services.
|Our organization is highly respected throughout the community for providing quality services.
|I would recommend your organization's services to a family member or friend, without hesitation.