| When contacting us by phone, your call is answered in a prompt and courteous manner. | | | | | | | |
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| Our employees return phone calls and/or answer email messages in a timely manner. | | | | | | | |
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| Requests for information about our services, or about an Individual receiving services, are responded to in a timely manner. | | | | | | | |
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| I have been treated with respect each time I have had contact with your organization. | | | | | | | |
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| Persons who request services, and meet the requirements for admission to a program, are admitted in a timely manner. | | | | | | | |
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| Our organization treats all persons participating in services with respect. | | | | | | | |
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| Our employees are sensitive to differences in the cultural backgrounds of the persons receiving services. | | | | | | | |
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| Our organization encourages, and is open to feedback about the quality of our services. | | | | | | | |
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| Our organization is highly respected throughout the community for providing quality services. | | | | | | | |
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| I would recommend your organization's services to a family member or friend, without hesitation. | | | | | | | |
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